NRB Consultancy Services is committed to providing a high standard of service. We take all complaints seriously and aim to resolve them fairly, promptly and professionally. If something has gone wrong, we want to know about it so we can put it right and improve our service.
You can raise a complaint by any of the following methods:
Please provide your name, contact details, a clear description of your complaint and any relevant reference numbers or dates.
We will acknowledge receipt of your complaint in writing within 2 working days and confirm who will be handling it.
We will investigate your complaint thoroughly, reviewing all relevant information and speaking with the appropriate members of our team. We aim to provide a full written response within 10 working days of acknowledgement.
Our response will set out our findings, any action we will take and, where appropriate, any remedy offered. We will always explain our reasoning clearly.
If you are not satisfied with our response, you may request a review by a senior member of the NRB team. Please contact us within 14 days of receiving our initial response to request this escalation.
For complaints relating to PAS2035 coordination work, you may also have recourse to the relevant accreditation body. If your complaint relates to TrustMark-registered work, you can contact TrustMark directly at trustmark.org.uk. For assessment body-related concerns, contact the relevant body (Elmhurst, ECMK, Quidos or Property Tectonics) directly.
We will always endeavour to resolve complaints as quickly as possible. In complex cases where additional investigation is required, we will keep you informed of progress and provide a revised timescale.
Email: info@pasdoc.com
Phone: 0333 335 6214
Post: PASDOC (NRB Consultancy Services Ltd), Clyde Offices, 2nd Floor, West George Street, Glasgow, G2 1BP